Returns & Refunds
To combat the Corona pandemic, we’re minimising contact points, and hence, will not be able to process returns if not done at doorstep at the time of delivery, each return request will be reviewed and actioned considering current situation, all below benefits of return policy are void till further notice. We will refund payments, if any, made by you under the relevant order within approximately 3 working days of such return.
The GramFarm has a “no questions asked return and refund policy” which entitles all users who have purchased a product from our website / app to return the product at the time of delivery if they are not satisfied with the quality of the product by checking the same at the time of delivery within 15 minutes in front of the delivery person. In case you failed to check the quality of the product(s) at delivery within 15 minutes, the GramFarm will not be responsible to accept return. Similarly, in case any product is not delivered despite valid order, you may raise a complaint within 48 hours of the delivery time.
To pass feedback to the merchants to improve the services, it is mandatory to share the images of the items which you were dissatisfied with. Subject to acceptance from the third-party seller of the product, the Company may take the returned product back and grant credit/coupon in lieu of the value of the returned product. Such credit shall be available for use against a subsequent invoice for transactions on the Marketplace.
Refund, if any, shall be made at the same issuing bank through which the Product was purchased.
For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode.
All refunds shall be made in Indian Rupees only.
“The Gram Farm” is a trademark of GramFarm Organic Tech Pvt. Limited (“Company / The Gram Farm”), a company incorporated under the Companies Act, 2013 with its registered office at 2523A, B Block, SGM Nagar, NIT Faridabad, Haryana. The domain name TheGramFarm.com is owned by the Company.
The collection, Storage and Use of Information Related to You
We may automatically track certain information about you based upon your behaviour on the website. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the website or not), which URL you next go to (whether this URL is on the website or not), your computer browser information, your IP address, and other information associated with your interaction with the website. We may also share your Mobile IP/Device IP with third party(ies) and to the best of our knowledge, basis the representations given to us by these third party(ies) this information is not stored by them.
We also collect and store personal information provided by you from time to time on the website/app. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:
- 1. To enable the provision of services opted for by you;
- 2. To communicate necessary account and product/service related information from time to time;
- 3. To allow you to receive quality customer care services;
- 4. To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards;
- 5. To comply with applicable laws, rules and regulations; and
- 6. To provide you with information and offers on products and services, on updates, on promotions, on related, affiliated or associated service providers and partners, that we believe would be of interest to you.
Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request may be shared with such third party. We also do use your contact information to send you offers based on your interests and prior activity. The Company may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.
Contacts Permissions : If you allow The Gram Farm to access your contacts (including contact number, email id etc.), it also enables The Gram Farm to subscribe you and your contacts to The Gram Farm promotional emails, messages, ongoing offers etc., and through this permission you and your contacts will be able to access a variety of social features such as inviting your friends to try our app, send across referral links to your friends, etc. We may also use this information to make recommendations of products you placed. This information will be synced from your phone and stored on our servers.
Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, billing address etc.) on the website. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure website [of approved payment gateways which are digitally encrypted], and provide the highest possible degree of care available under the technology presently in use.
The Company will not use your financial information for any purpose other than to complete a transaction with you.
To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the website/application, and opt out of any non-essential communications from the Company.
Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.
Company use data collection devices such as “cookies” on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. Company offers certain features that are only available through the use of a “cookie”.
If you send the Company personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the website, the Company may collect such information into a file specific to you.
The Company does not retain any information collected for any longer than is reasonably considered necessary by us, or such period as may be required by applicable laws. The Company may be required to disclose any information that is lawfully sought from it by a judicial or other competent body pursuant to applicable laws.
The website may contain links to other websites. We are not responsible for the privacy practices of such websites which we do not manage and control.
Choices Available Regarding Collection, Use and Distribution of Information
To protect against the loss, misuse and alteration of the information under its control, the Company has in place appropriate physical, electronic and managerial procedures. For example, the Company servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although the Company endeavours to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using the website, you agree that the Company will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.
Please note that the Company will not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information and forward the information relating to the same to email@example.com for necessary action.
Communication with Company
If you wish to correct or update any information you have provided, you may do so online, on the website itself. Alternatively, you may contact the Company to correct or update such information by sending an e-mail to: CustomerCare@theGramFarm.com.
In the event of loss of access to the website, you may contact the Company by sending an e-mail to: CustomerCare@theGramFarm.com.
Gram Farm Organic Tech Private Limited
NIT Faridabad, Haryana - 121001
Email address: CustomerCare@theGramFarm.com
- Popular Categories: Fruits & Vegetables, Grocery & Staples, Pooja Samagri, Daily Essentials, Beverages, Thandai, Healthy Drinks, Swadesi Snacks, Foods
- Popular Brands: The Gram Farm, Patanjali, Rajdhani, Just Organic, Vedantika, 24 Mantra, Natures Ally, Gopaljee, Dabur, Glucon-D, Nature Land, MDH, Deepak, Chaman, Aggarwal 420, Sri Sri, GM, Sirji, Haldiram, Parle
- Cities We Serve: Faridabad
- Payment Options: